FAQ list

In instances where five or fewer questions are required within the context of a particular page, FAQs should be displayed within the contextual help panel as per the example below.

Design and usage

In instances where more content dictates that a dedicated block is required for FAQs, a show / hide display should be used.

• FAQ content should be:

  • Up to date, including information on current or seasonal events where relevant; content should evolve based on what we learn about customer's questions through research and feedback.
  • Grouped, with concise titles that reflect their content to aid scanning; titles should be no longer than one line in a desktop view (although this is likely to wrap to at least three lines in a mobile view).
  • In an appropriate format - could an illustration or video explanation help?
  • Reviewed to feed in to content improvements - if there's a question that's frequently asked, does this indicate a gap in content, or an area where more support is required?
• Do not allow an FAQ question list to span more than eight columns at tablet or desktop screen sizes to ensure readability.
• Must not be used on dark accent colours.